Return Policy

New Return Policy Effective July 2022

We accept returns for refund on yarn and accessories with receipt for 30 days from date of purchase. Merchandise must be unused and in original packaging. Refunds on purchases made by credit card will be refunded to same credit card. 

We accept returns for store credit on yarn and accessories with receipt for 31-90 days from date of purchase. Merchandise must be unused and in original packaging. 

No refunds or exchanges on items after 90 days.

SPECIAL ORDERS

Special orders may be exchanged or returned for store credit only within 30 days, restrictions apply. Please inquire at time of placing order.

Return shipping is the responsibility of the customer unless the item was damaged in shipping, defective, or shipped in error. Email howdy@cowgirlyarn.com before shipping any returns.

NO REFUNDS OR EXCHANGES FOR THE FOLLOWING ITEMS:

 

  • Books, patterns, or digital downloads
  • Soaps, lotions, balms
  • Merchandise without a receipt
  • Gift cards
  • Sale or clearance items
  • Wound yarn
  • Used needles/hooks or other tools
  • Yarn that smells of cats, dogs, any kind of smoke, or perfume